Available Courses

Customer Care

Overview

Describes and outlines good practice when working with customers and demonstrates a person-centred approach to customer care.

Customer Care

Learning Outcomes

At the end of this course the learner will be equipped with:

  • A practical understanding of good practice when working with customers or residents
  • An awareness of appropriate communication techniques, and
  • An understanding of how to maintain customer dignity
Course Content

The customer care course covers:

  • Employee roles and repsonsibilities during customer care
  • Appropriate and effective working behaviours, and
  • A person-centred approach to customer care

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Email enquiries@cmtraininguk.org.uk or Telephone 01494 429356